Senior Operations Manager

. Experience : 11-15 Years

. Qualification : B Tech / M.E./ ME/M /Tech

. Skill (Primary): :

. Domain Competencies (ERS)-PLM Infrastructure Services-PLM Infrastructure Performance

To be responsible for conceptualising and delivering the solution/product to the market in collaboration with internal and external (client) teams with a view to generating solution revenue

• Te execute the product launch by collaborating with various teams for tracking productization| GTM planning and revenue projections and tracking

• To jointly perform various activities to determine the financial and commercial viability of the product

• To manage| guide and develop the team

• To deliver for the successful launch of the prototype including conceptualization| functional specifications| release plan and product roadmap

• To enable Opportunities identification either by sourcing them directly from the customer or by proactively understanding their needs

• Roles n Responsibilities –

• Manage the IT Infrastructure, Network, Telecoms and end user service, responsible for supporting the delivery of existing IT services.

• Develop a Service Improvement Plan, defining the baseline for standards that need to be achieved covering hardware, software, asset management, maintenance windows, monitoring and security patching.

• Ensure escalation support for technical issues is provided through to satisfactory resolution.

• Build and maintain an IT strategy that supports the business goals. The solutions should be flexible, reliable, and cost effective.

• Actively manage 3rd party suppliers, ensuring solutions meet timelines & quality standards and costs are in line with budgets

• Ensures all IT Infrastructure and services adhere to IT security policies

• Coordinate internal resources and third parties/vendors for the flawless executionof projects

• Align the policy and strategy with Group team in China to manage and maintenance the local network and WAN